Shipping & Returns
Return Policy
At Wesbell Wire and Cable, we strive to ensure our customers are completely satisfied with their purchases. However, if you need to return or exchange an item, we offer a flexible policy to accommodate your needs. We offer returns within 30 days of receiving your order. You can return your product for store credit or a refund using the original payment method.
Eligibility for Returns and Exchanges
To qualify for a return or exchange, items must meet the following criteria:
- Product Condition: The returned items must be in their original condition, with no visible signs of wear or use.
- Type of Purchase: Regularly priced items can be returned or exchanged. Discounted items are considered final sales and are not eligible for returns or exchanges.
- Custom Lengths: We cannot accept returns on custom-cut lengths that differ from standard sizes (100ft., 250ft., 500ft., or 1,000ft.).
Steps to Initiate a Return or Exchange
- Contact Us: Please complete our contact form to start the return process. Provide details about the item you wish to return or exchange and the reason for the return.
- Confirmation: Our customer service team will guide you through the next steps once we receive your request.
Additional Return Information
- Processing Time: It may take up to 30 days from the time we receive your item to process your credit or refund.
- Fees: Depending on the circumstances of the return, some returns may be subject to additional fees, such as restocking fees.
Refund Method
Refunds will be issued using the original payment method used during purchase unless specified otherwise. In cases where this is not possible, we will provide store credit.
Questions?
If you have any questions about our shipping and returns policy or need further assistance with a return, please do not hesitate to contact us via our contact form. Our team is here to help ensure your smooth and satisfactory experience with us. By adhering to this policy, We ensure that the return and exchange process is transparent and customer-friendly, maintaining trust and satisfaction with our services.